Refund policy
Our refund policy, in plain words
In short
Cancel before we start and you get a full refund. Not happy after delivery? Use your free round of changes first, and if we still cannot make it right, we refund you.
Why magazines cannot be "returned"
Every TheHeartPage magazine is written and designed from scratch for one person, using your own photos and words. Once it exists, it cannot be resold or returned like a product on a shelf. That is why our policy is built around getting it right for you instead.
When you get a refund
| Situation | What happens |
|---|---|
| You cancel before we have started your magazine | Full refund. |
| You cancel after we started but before delivery | We refund everything except the work already done, and we show you what that is. |
| You are not happy after delivery | First, use the included round of changes. If we still cannot make it right, we refund you. |
How to ask for a refund or cancel
- Email hello@theheartpage.com from the email address you ordered with.
- Include your order number (it starts with THP) and a short note on what went wrong.
- A real person replies and, if a refund applies, issues it to your original payment method.
Refunds are processed through our payment provider, Stripe. Most banks show the money within 5 to 10 business days.
Changes first, always
Most issues are fixed faster than a refund: a typo, a line that does not sound like you, a photo you want swapped. Every order includes one round of changes. Just reply to your delivery email.
Your rights
Nothing in this policy removes any refund right you have under your local consumer law.
Questions
Can I get a refund on a digital magazine?
Yes, in the situations below. Every magazine is made to order, so it cannot be returned like a physical product, but if you cancel before we start you get everything back, and if we cannot make it right after delivery we refund you.
How long does a refund take?
We issue approved refunds to your original payment method. Most banks show the money within 5 to 10 business days, depending on your card issuer.
What if I just want something changed?
Every order includes one round of changes. Reply to your delivery email with what you want adjusted and we will fix it.
How do I cancel my order?
Email hello@theheartpage.com with your order number as soon as possible. If we have not started, you get a full refund.
TheHeartPage is operated by Scale Media LLC, 1621 Central Ave #63784, Cheyenne, WY 82001. Contact: hello@theheartpage.com.